Terms & Conditions
Terms and Conditions for Galloway Appliance Repair Services
Updated: February 2024.
These terms and conditions ("Terms") govern the provision of Galloway Appliance Repair Services ("Services") by Galloway Appliance to you ("Customer"). By engaging our Services, you agree to be bound by these Terms.
1. Service Request and Agreement
1.1. To request Services, the Customer must contact the Company via phone, email, or website.
1.2. Upon acceptance of the Service request, an agreement is formed between the Customer and the Company, subject to these Terms.
2. Scope of Services
2.1. The Company will perform repair services on the appliance(s) specified by the Customer.
2.2. The Company will use reasonable efforts to complete the repair promptly and effectively.
3. Fees and Payment
3.1. The Customer agrees to pay the Company the agreed-upon fees for the Services rendered.
3.2. Fees may vary based on the nature and extent of repairs required.
3.3 Logistical Fees may also vary based on the customer’s location.
3.3. Payment is due upon completion of the Services.
4. Credit Card Information
4.1. The Company requires the Customer's credit card information on file to facilitate scheduling and finalize service appointments at the Customer's property.
4.2 The Card will NOT be charged if the customer will pay Galloway Appliance on or before the 35th day after the completion of the Job Order. Either the customer will send a Check, Bank Transfer or other forms of online payment.
4.3 The Customer can also inform Galloway Appliance if they choose to use the card on file for payment on or before 35th day after the Job Order has been completed.
5. Warranty
5.1. The Company warrants that the Services provided will be performed with reasonable skill and care.
5.2. Warranty periods vary by the type of repair and will be communicated to the Customer.
5.3. Warranty coverage is contingent upon proper use of the appliance(s) following repair and does not extend to damages resulting from misuse or negligence.
5.4. The Company provides a warranty period of 90 days for repairs conducted. Should the same issue persist within this timeframe, the Customer will not incur any additional charges for subsequent repair attempts.
6. Parts Replacement
6.1. Parts necessitating replacement during the repair process will incur separate charges.
6.2. The Company will procure replacement parts from either the manufacturer or authorized OEM sources.
6.3. The timeframe for ordering replacement parts may span 7 to 10 business days, subject to availability and shipping constraints.
7. Limitation of Liability
7.1. To the extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the Services.
7.2. The Company's liability for any direct damages shall be limited to the total fees paid by the Customer for the Services.
8. Customer Responsibilities
8.1. The Customer must provide accurate information about the appliance(s) requiring repair.
8.2. The Customer must ensure access to the appliance(s) for repair and provide a safe working environment for the Company's technicians.
8.3 The customer must be in the property during the repair, or may also give consent if they are physically unavailable or the customer is willing to keep their property open for our technician to enter the premises.
8.4 If the customer is not physically available, the customer should inform Galloway Appliance Repair of a Point-Of-Contact (POC) with complete name and phone number.
8.5 The customer must provide Access code, Door Code, Lockbox Code, Laundry Door Code, if necessary.
9. Cancellation and Rescheduling
9.1. The Customer may cancel or reschedule a Service appointment by providing reasonable notice to the Company.
9.2. The Company reserves the right to charge a cancellation fee if adequate notice is not provided.
10. Governing Law and Jurisdiction
10.1. These Terms shall be governed by and construed in accordance with the laws of the State of California.
10.2. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the State of California.
11. Amendments
11.1. The Company reserves the right to amend these Terms at any time. Any such amendments will be communicated to the Customer in writing.
12. Entire Agreement
12.1. These Terms constitute the entire agreement between the Customer and the Company with respect to the provision of Services and supersede all prior agreements and understandings, whether written or oral.
13. Privacy Policy
13.1. The Company is committed to protecting the privacy and confidentiality of our Customers' personal information.
13.2. Any personal information provided to the Company will be collected, used, and disclosed in accordance with our Privacy Policy, which outlines the purposes for which information is collected, how it is used, and the measures taken to safeguard it.
13.3. By engaging our Services, you acknowledge and consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
By engaging our Services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.